Capabilities of ServiceNow Security Operations (SecOps)
ServiceNow Security Operations is an advanced security orchestration, automation, and response (SOAR) engine built on the Now Platform. It enables security and IT teams to respond rapidly and effectively to security incidents.
Incident Response Management
Businesses employ various security tools to proactively manage risks and ensure strong security. The ServiceNow Incident Response Management module offers seamless integrations with third-party security tools and processes. It collaborates with these tools to detect, classify, and resolve security incidents. Incident reports trigger alerts through the security information and event management platform to prevent future risks. Businesses can configure their IT infrastructure to handle security incidents in an organized manner
The ServiceNow Incident Response dashboard provides a consolidated view of security performance activities, allowing IT teams to identify and analyze different security trends and evaluate potential obstacles to security. The entire incident response management process is fully automated and leverages ServiceNow Predictive Intelligence to identify, prioritize, and monitor the impact of security incidents. This accelerates issue resolution time. With a scoped application model, ServiceNow SecOps ensures secure access to specific information, enabling IT teams to promptly connect with the appropriate team to handle incidents.
Vulnerability Management
The ServiceNow Vulnerability Response application traces, prioritizes, and resolves vulnerabilities within organizations. Using ServiceNow PA capabilities, the vulnerability response application collects and analyzes data to assess potential risks, identify vulnerabilities, and recommend areas for improvement. By integrating with ServiceNow CMDB, the vulnerability response dashboards provide a comprehensive view of all vulnerabilities associated with specific IT assets or business services, highlighting the potential impact on the overall organization. Based on impact assessments, vulnerabilities are prioritized, and proactive solutions are implemented. The IT team can also monitor the progress of solution implementation.
ServiceNow allows IT teams to initiate workflows where vulnerability scan data is imported into the vulnerability response application via APIs. These reports are correlated with CMDB, assigning a risk score to assets at risk. The risk score parameters can be defined based on the organization's security policies. When critical vulnerabilities are discovered, the application automatically triggers an emergency response workflow, alerting stakeholders and generating a request for the IT team to take action. Instead of manually detecting risks and defining responses, automated workflows extract data and responses from the National Vulnerability Database (NVD).
Real-time risk assessment data updates risk scores and adjusts priorities accordingly, serving as a guidepost to keep security policies up to date. In compliance with these policies, IT teams can conduct checks to identify and fix misconfigured applications. ServiceNow Vulnerability Response dashboard displaying a list of vulnerabilities
Threat Intelligence
Despite substantial investments in security infrastructure, businesses continue to face numerous security incidents. These incidents can be attributed to a lack of detailed visibility into their IT infrastructure, applications, and services. Additionally, cyber-attacks are becoming increasingly sophisticated, leveraging technologies like AI and machine learning. Consequently, businesses struggle to adopt an intelligent approach to address these threats. This challenge results in IT and security teams being unable to accurately identify the root causes of vulnerabilities and effectively prioritize and respond to incidents. ServiceNow's threat intelligence capabilities play a pivotal role in enhancing security operations.
The Threat Intelligence application analyzes data and serves as a point of reference for Structured Threat Information Expression (STIX) data. By utilizing advanced AI capabilities, threat intelligence proactively predicts vulnerabilities that could be targeted in an attack. This application continuously scans applications, services, and specific business processes to identify vulnerabilities that require remediation. As part of the threat intelligence process, sources requiring constant monitoring can be identified. ServiceNow utilizes STIX and Trusted Automated Exchange of Indicator Information (TAXII) technologies to facilitate threat intelligence. STIX provides a standardized approach to representing cyber threat information, while TAXII enables the seamless exchange of threat information.
Performance Analytics
Organizations need to identify, prioritize, and resolve threats before they escalate. However, cumbersome and labor-intensive procedures create a gap between security and IT teams, hindering their collaborative efforts to quickly detect and respond to risks. This gap stems from a lack of real-time visibility into overall security infrastructure and operational data. This challenge is addressed by the integration of the ServiceNow security operations module with ServiceNow Performance Analytics.
This application offers dashboards that allow reporting, evaluation, and monitoring of the performance and effectiveness of security operations based on specific key performance indicators tailored to the organization's needs. ServiceNow Performance Analytics dashboards empower IT teams to monitor various security trends and performance metrics, enabling them to identify areas for improvement.