Employee Center: Empowering Employees with a Seamless Experience
At the heart of ServiceNow HRSD is the Employee Center, which offers an intuitive and visually appealing employee experience. It serves as a virtual one-stop-shop, providing easy access to all essential HR services.
With Case and Knowledge Management functionalities, employees can make queries and service requests through a single point of contact. This empowers employees to find answers and solutions quickly, reducing the burden on HR staff and allowing them to focus on value-added activities.
Onboarding & Transitions: Streamlining the Employee Journey
ServiceNow HRSD simplifies the employee journey with its Onboarding & Transitions functionalities. Guiding users through a systematic and straightforward process, it offers flexible workflows and customizable tasks and checklists.
Whether it's onboarding new hires or managing transitions like parental leave requests, promotions, or job changes, ServiceNow HRSD ensures a seamless experience tailored to your organization's internal policies.
Who Benefits from ServiceNow HRSD?
ServiceNow HRSD caters to three primary groups: HR staff, employees, and gig workers. HR staff can leverage the platform to streamline their work, automate manual tasks, and enhance productivity.
Employees benefit from a simplified and centralized engagement layer, eliminating the need to navigate multiple systems for HR services. This, in turn, improves their productivity and overall employee experience. Additionally, gig workers can access essential employee services and perform managerial tasks through ServiceNow HRSD.
Advantages of ServiceNow HRSD
ServiceNow HRSD offers a powerful combination of Knowledge Management, workflow capabilities, intelligence, automation, and low-code/no-code configurations. It prioritizes self-service capabilities to enhance employee productivity and engagement.
The platform incorporates artificial intelligence (AI) with virtual agents and predictive intelligence, providing employees with suggested workflows and automated solutions to frequently asked questions. Moreover, ServiceNow's easy configurability empowers HR staff to manage their digital environment without relying on IT, allowing them to create, update, and improve applications and workflows seamlessly.
ServiceNow HRSD Modules
1. Case and Knowledge Management:
This module enables HR and shared services teams to search for information, share knowledge, and provide employees with context-specific instructions. It includes features like HR Agent Workspace, Employee Relations, HR Knowledge Management, Knowledge Blocks, HR Centers of Excellence, Visual Task Boards, Service Catalog, and intuitive HR dashboards and reports.
2. Employee Center:
The Employee Center offers an array of benefits such as AI Search, Universal Request, Content Delivery, Content Automation, Content Analytics, Employee Forums, Employee Live Chat, Employee to-dos, Employee Org Charts, View Requests, and Site Builder for customization.
3. Enterprise Onboarding and Transitions:
This module guides employees through significant moments such as onboarding, maternity leave, promotions, and small moments like requesting a new laptop or workspace. It consolidates the employee journey onto a single platform, eliminating the need to navigate multiple systems.
4. Document Management:
The Document Management module facilitates a paperless environment by securely storing and managing all employee documents. It allows easy access, customization of retention and security policies, compliance support through auditing, and automated document removal or deletion.
With ServiceNow HRSD, organizations can transform their HR service delivery, enhance employee experiences, and streamline HR processes for greater efficiency.